7
Social channels
2.5K–3.5K
Inbound comments managed monthly
~1K
Proactive engagements monthly
CHALLENGE
I manage community across seven social channels for Angi, the home services platform. The work combines customer response, proactive engagement, and a conversational brand voice that fits the platform and the moment.
SOLUTION
I manage inbound responses and support escalations in Sprout Social, adapting Angi’s voice to each platform and conversation. Proactive engagement takes the brand beyond its own posts and into relevant conversations. During my tenure, Instagram grew to 211K followers (+559%) and TikTok to 26K (+442%), alongside the wider team’s work.
RESULTS
2.5K–3.5K inbound comments managed monthly across seven social channels
Sprout Social as the daily workflow for inbound response management
About 1K proactive engagements monthly, alongside customer response and escalation
A mix of proactive engagement and creator conversations, using Angi’s voice to find a natural connection to home.
Angi
TikTok · A job well sung
the only thing better than a job well done is a job well sung 🎶🔐
♥ 25K likes
Angi
TikTok · A toddler’s unexpected nap spot
but also the lack of clutter under the bed 👏
♥ 15.8K likes
Angi
TikTok · A dinosaur made from nuggets and fries
impressive craftsmanship 🛠️
♥ 4,304 likes
Angi
TikTok · A baby putting baby-proofing to the test
home inspector in the making 🛠️
♥ 3,729 likes
Angi
TikTok · Garlic bread spinning in an air fryer
confused and now craving garlic bread 🥖
♥ 3,098 likes
Angi
Instagram · A creator’s community story
this is the kind of special we like to see ❤️
♥ 3,297 likes
Angi
TikTok · Creator conversation · Marked collaborator
a home that’s ready for his next masterpiece 🎨
♥ 35.8K likes
Angi
TikTok · Creator conversation · Kevin’s story
this is what it’s all about. grateful to be part of kevin’s story ❤️
♥ 19.9K likes
Text excerpts · Likes at the time of capture.
My role
Community and customer response · Independent consulting · Jun 2025–present
Focus
Community management and customer response